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FAQ
Though we’ve done everything to make your shopping experience at Monterey Bay as simple and enjoyable as possible, we realize you may have a question or problem. To save you time we’ve put together this list of Frequently Asked Questions to help you find your answer quickly. Just click on a subject below to see the list of related questions.
To order by phone:
Call us 24 hours a day, 7 days a week at 1-800-569-4740.
For Customer Service:
Write to Customer Service, Arizona Mail Order Company, Inc., P.O. Box 167, Jessup, PA 18434-0281. Call us toll free at 1-800-308-0358 from 8am – 10pm ET, Monday through Friday.
For Credit Inquiries:
Call toll-free at 1-800-788-7901 (TDD/TTY 1-800-695-1788), Monday through Saturday from 8:00 am to 8:30 pm(EST). Please have available your credit account number, Name, Address, Zip Code and approximate date your order was placed.
For AARP Member Discounts click here.
How long will it take to receive my order?
How can I contact Monterey Bay?
How Do I Return or Exchange an Item?
How will I know if my order has been received?
What are your shipping and handling charges?
How do I request a catalog?
Can you tell me more about the company?
What if my information changes?
Use these quick links for fast information:
contact us
order status
How long will it take to receive my order?
A: In-stock items ship within 2 business days. For items not in stock, please allow up to 30 days for shipment. Delivery time through our Standard Delivery service will vary depending on your location, but please allow 5-9 business days after we ship for receipt of your merchandise. If you would like your items faster, choose our Express Delivery service for an additional charge and you can expect to receive your in-stock items within 3-5 business days after we ship. Please be advised that your order may arrive in multiple packages.
How can I contact Monterey Bay?
A: If you should have any additional questions or need assistance, please contact Customer Service.
E-mail: contact us
By phone: 1-800-308-0358
By fax: 1-800-964-1975
How Do I Return or Exchange an Item?
A: Our guarantee is unconditional. If any purchase fails to meet your complete satisfaction, for any reason, you may return it (in original condition). Customers returning for credit using the supplied mail label provided with your shipment will have $6.95 deducted from the refund for return postage. Simply return your item (in original condition) and the original form of payment will be credited within one or two billing cycles. Use of the postage-paid label is only valid within the USA.
Sorry, original postage and handling charges are not refundable.
Returns are accepted six (6) months from shipping date.
Making a return without the prepaid label?
Please send to:
Monterey Bay Clothing Company
Attn: RETURNS
3635 E. 34th Street
Tucson, AZ 85713
Free Exchange Program
We want you to love every product you receive from The Monterey Bay Clothing Company, but we know there are circumstances when a particular size, color or style may not meet your expectations. If this should happen, we offer two ways to exchange your items. Simply return the items(s) to be exchanged using the provided postage paid label enclosed with your shipment. Your exchange order will be sent to you at no additional cost. This program is only valid for shipments within the USA.
Or, to receive your exchange item quicker, call Customer Service at 1-800-308-0358 seven days a week from 4:00 a.m. to midnight (MST) or email one of our Customer Service representatives at contact us to place your exchange order. The in-stock items will be shipped out immediately at no additional shipping cost to you. Use the provided postage paid label enclosed with your shipment for the items to be returned. Upon receipt of your returned merchandise, your original method of payment will be credited. (Please call or write for further explanation.)
How will I know if my order has been received?
A: After you place your order, an email confirmation will be sent to acknowledge receipt of your order.
What are your shipping and handling charges?
A: Ground orders are shipped via USPS Parcel Post. Orders sent to APO/FPO addresses, Alaska, Hawaii, Puerto Rico and the Virgin Islands will be shipped via USPS Priority Mail. For Express Delivery Service please allow one day for internal processing of your order. Available for in-stock merchandise only. All orders subject to verification. U.S. and Canada shipping and handling charges, delivery options and additional charges are as follows:
Ground Shipping
| Merchandise Total |
Charge |
| Up to $25.00 |
$5.75 |
| $25.01 - $50.00 |
$8.75 |
| $50.01 - $75.00 |
$12.75 |
| $75.01 - $100.00 |
$14.75 |
| $100.00 - $150.00 |
$16.75 |
| $150.01 - $200.00 |
$18.75 |
| Over $200.00 |
$19.75 |
Shipping does not include duty or taxes which are paid by the recipient of the package.
Express Shipping Additional Charge
| 2nd Day: |
$9.95 |
| Overnight: |
$14.95 |
Phone number required for Express Shipping. Express Shipping charges valid only for shipments to United States addresses. Express Shipping delivers by FEDEX Monday through Friday only. Please be advised that your order may arrive in multiple packages.
+ Orders over $500 (merchants subtotal) automatically upgraded at no additional charge, to 2nd day Express Shipping.
How do I request a catalog?
A: Click here to request a catalog.
Can you tell me more about the company?
A: Monterey Bay Clothing Company offers unique, casual apparel, shoes and accessories to women who value versatility, comfort and a relaxed lifestyle. We strive to provide exceptional service and guarantee to have quality merchandise with an emphasis on comfort in both style and fabric at competitive prices.
This website allows you to shop from the comfort of your home - 24 hours a day, 7 days a week. And should you need to contact us, our customer service team is available to answer questions and provide courteous, knowledgeable and efficient support for all your needs. Please contact Customer Service by email at contact us, by phone at 1-800-308-0358, or by FAX at 1-800-964-1975. Responses will be handled during our Customer Service hours, 4:00am - Midnight (MST), 7 days a week.
Thank you for stopping by the Monterey Bay Clothing Company website.
What if my information changes?
A: Click here to view our Privacy Policy.
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