Customer Service
Though we try to do everything we can to make your shopping experience at Monterey Bay as simple and enjoyable as possible, we realize you may have a question or problem. To save you time we've put together this list of Frequently Asked Questions to help you find your answer quickly. Just click on a subject below to see the list of related questions.
FAQ- How can I contact Monterey Bay?
- How do I place an order?
- How long will it take to receive my order?
- How can I track my order?
- How do I return or exchange an item?
- How will I know if my order has been received?
- What are your shipping and handling charges?
- How do I request a catalog?
- Can you tell me more about the company?
- What if my information changes?
A: If you should have any additional questions or need assistance, please contact Customer Service.
By phone: 1-800-308-0358 from 8am - 10 pm ET, 7 days a week
By fax: 1-800-964-1975
For Credit Inquiries:
Call toll-free at 1-800-788-7901 (TDD/TTY 1-800-695-1788), Monday through Saturday from 8:00 am to 8:30 pm(EST). Please have available your credit account number, Name, Address, Zip Code and approximate date your order was placed.
A: If you prefer to shop offline, your order is always welcome 24 hours a day, 7 days a week.
For faster phone service, call Monterey Bay's Order Line at 1-800-569-4740 or fax your completed order form (found in Monterey Bay catalog) to our Fax Line at 1-800-964-1975.
A: We ship In-stock items within 48 hours of receipt via U.S. Priority Mail or Federal Express. Delivery time through our Standard Delivery service will vary depending on your location, but please allow 7-10 business days, excluding holidays. For items not in stock, please allow up to 30 days for shipment, unless otherwise specified here on the site.
If you would like your items faster, choose our Express Delivery service for an additional charge and you can expect to receive your in-stock items within 3-5 business days after we ship.
Please be advised that your order may arrive in multiple packages.
A: To view the status of an order you have placed at Monterey Bay, please visit our Order Status page found in My Account, or at the top of every page.
A: We guarantee all merchandise. If you are not completely satisfied with your purchase, simply return the merchandise (in its original condition) within 90 days of receipt to make an exchange or receive a refund. Refunds will not include shipping and handling charges. Deductions on multiple savings items are subject to reduction if merchandise is returned. Returned items must be in original condition. Please include the completed form from the invoice enclosed with your order.
Making a return without the prepaid label?
Insure the package for the full value of the merchandise and send to:
Returns Department 005
100 Murray Drive
Warren, PA 16368
A: After you place your order, an email confirmation will be sent to acknowledge receipt of your order.
A: All orders are shipped via U.S. Priority mail or Federal Express. Orders sent to APO/FPO addresses, Alaska, Hawaii, Puerto Rico and the Virgin Islands will be shipped via USPS Priority Mail. For Express Delivery Service please allow one day for internal processing of your order. Available for in-stock merchandise only. All orders subject to verification. U.S. shipping and handling charges, delivery options and additional charges are as follows:
Ground Shipping| Merchandise Total | Charge |
|---|---|
| Up to $25.00 | $6.49 |
| $25.01 - $50.00 | $9.49 |
| $50.01 - $75.00 | $11.49 |
| $75.01 - $100.00 | $13.49 |
| $100.01 - $150.00 | $16.49 |
| $150.01 - $200.00 | $18.49 |
| $20.01 - $250.00 | $19.49 |
| over $250.00 | $20.49 |
Express Shipping Additional Charge
| 2nd Day: | $9.95 |
| Overnight: | $14.95 |
Phone number required for Express Shipping. Express Shipping charges valid only for shipments to United States addresses. Express Shipping delivers by FEDEX Monday through Friday only.
+Orders over $500 (merchandising subtotal) automatically upgraded at no additional charge, to 2nd day Express Shipping.
A: Click here to request a catalog.
A: Monterey Bay Clothing Company offers unique, casual apparel, shoes and accessories to women who value versatility, comfort and a relaxed lifestyle. We strive to provide exceptional service and guarantee to have quality merchandise with an emphasis on comfort in both style and fabric at competitive prices.
This website allows you to shop from the comfort of your home - 24 hours a day, 7 days a week. And should you need to contact us, our customer service team is available to answer questions and provide courteous, knowledgeable and efficient support for all your needs. Please contact Customer Service by email at contact us, by phone at 1-800-308-0358, or by FAX at 1-800-964-1975.
Thank you for stopping by the Monterey Bay Clothing Company website.
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